Cancellation & refunds.

Bookings you pay on arrival

You can cancel at any time at no cost. Please let us know as early as you can, so we can offer the car to someone else.

Bookings paid online

• 48 hours or more before the start time: full refund.
• Between 48 and 24 hours before: 50% refund.
• Less than 24 hours before, or if you don’t show up: no refund.

Flight delays and cancellations

If your flight is delayed, we follow it and adjust your airport transfer at no extra cost. If your flight is cancelled, send us proof and we will refund an online payment in full, or move your booking to a new date.

If we have to cancel

If we cancel your booking, for example because of a breakdown or severe weather, we will offer you a similar car or a new time. If that doesn’t suit you, we refund everything you paid.

Changes

You can change the date, time or car of your booking for free, as long as a car is available. If the new booking costs more or less, we charge or refund the difference.

Returning a rental early

If you return a rental car early, unused days are not refunded.

How to cancel

Cancel online on the Manage booking page with your booking reference and email, or message us on WhatsApp. We confirm every cancellation in writing.

How refunds are paid

Refunds of card payments go back to the card you paid with, in euros (EUR), through Absa Bank (Seychelles) Limited. We start the refund within 3 working days of your cancellation. Your bank may take a further 5–10 working days to show it. We are not responsible for exchange-rate differences charged by your bank.

Questions or problems

If something isn’t right, please contact us first at WhatsApp +2482513505, phone +248 2 513 505, email generationcarhire@gmail.com. We will sort it out quickly.